Planning your surgery or treatment in a forieign country is a big decision! and you may have many questions in your mind. Our case managers will try to provide you with all the details till you are completely satisfied. We want you to be fully prepared for your trip for something as important as your health. Below are some frequently asked questions (FAQs) regarding international healthcare that our customers often ask us:
Are the physicians and hospitals of good quality?
Do these hospitals have the latest equipment?
How do I know that the quality of care is excellent?
What kind of cost savings does Health Holiday offer?
How does Health Holiday stay in touch with clients?
What if my local doctor is against medical tourism?
What happens if something goes wrong?
What is your “Money Back Guarantee” & “No Deposit Policy”?
How does Health Holiday create a package tailored to each client's needs?
What if I can’t find the procedure I am interested in on your website?
What about follow-up care after I return from my trip?
Many patients are traveling great distance to obtain medical care. Whether the destination is an exotic resort halfway around the world or a health care facility several hours away in a neighboring state, U.S. Citizens are increasingly embracing the benefits of medical tourism. The impact of dramatically rising U.S. healthcare is felt in every household and by every company. Even consumers with employer sponsored health insurance are increasingly considering outbound medical tourism as a viable care option.
Medical care in countries such as India, Thailand and Singapore can cost as little as 10 percent of the cost of comparable care in the United States. The price is remarkably low for a variety of services and thanks to such low-cost alternatives in medical treatments, airfare, hotel and travel that such destinations are great for the experience in excellent medical care and hospitality.
Medical tourism with Health Holiday can be best described as a combination of travel to a foreign country and receive affordable medical care. And if time permits, taking advantage of local tourism opportunities.
The concept of traveling to a foreign country to receive medical treatment may appear daunting.
We at Health Holiday have years of experience in the service industry, our team has provided IT solutions to leading organizations for years. Our partnerships with leading JCI hospitals overseas offers the best infrastructure and care for patients seeking affordable treatments. We will direct you to only the best in the industry where treatment is of international standards.
Through our network of dedicated Operations Managers, Case Managers, Host Country Managers and top Medical Staff, we can guarantee that all of our clients are comfortable, confident and educated about the process before, and during, their travels abroad.
Are the physicians and hospitals of good quality?
Our primary concern at Health Holiday is quality care. We have carefully screened hospitals on the basis facilities available, and top-notch treatment provided by the world’s best surgeons.
Prior to incorporating each hospital and hotel into our elite network of affiliates, our team personally visited and inspected each location in order to ensure that it met with our high standards and expectations. Our International Hospitals are certified by the Joint Commission International (JCI) or by International Standards Organization (ISO) and most of them are in par with any North American Hospital in terms of equipments and facilities.
Do these hospitals have the latest equipment?
Our affiliate hospitals are equipped with the latest state-of-the art facilities and the most recent equipment. Robotic surgery for example was initiated in India about five years ago and it has just recently been introduced in North America. Similarly most of the hospitals maintain the latest equipment, including the 64 slide CT scan. The infection rate at our hospitals is also less than many hospitals in North America.
How do I know that the quality of care is excellent?
Our services aren’t just about savings and VIP treatment. It is important to understand that low prices do not affect the quality of care available through our select partners. All our affiliate hospitals are state-of-the-art medical facilities.
Before finalizing your package or confirming your surgery, we will gladly facilitate a conference call between you, your physician abroad, and the Health Holiday team. Our goal is to make sure that you are comfortable and confident about your surgeon and the Medical facility prior to your departure.
Every hospital and physician in our network stands out as a leader in its field, and we work closely with them to ensure that from arrival to departure our client’s expectations are exceeded. We tailor each client’s journey to meet his or her specific needs.
From start to finish you will be treated with customized, personal care by the well-educated and dedicated Health Holiday staff and our network of preferred partners. It is our goal to not only meet, but always exceed each client’s expectations. Our testimonials and client satisfaction are a testament to our service and high quality of care. Please see our client testimonials to get a better understanding on what our clients had to say about their Health Holiday experience.
Health Holiday provides you with a solution for all of your medical and travel-related needs. By taking advantage of our experience in selecting the world class facilities only, you are guaranteed safety, and comfort while traveling abroad. To do it without the services provided by a respected medical tourism agency can mean sacrificing quality and peace of mind. Health Holiday is committed to making sure that each medical journey runs safely and smoothly from start to finish.
What kind of cost savings does Health Holiday offer?
We believe that improving your health and well-being shouldn’t be financially devastating. We have chosen our network hospitals only on the basis of best technology and affordable costs. In addition to the added safety, security and comfort we offer our clients, increased savings due to our relationships and exclusive contracts with the hospitals and hotels for preferred partnerships.
Traveling is always more enjoyable when you have company. Health Holiday recognizes that and encourages you to have your spouse, relative, or loved one to accompany you on your travel. Your companion(s) can remain with you throughout treatment and recuperation.
Upon your arrival abroad, we encourage you and your companion to take in the local sights and suggest that you plan your activities prior to surgery or extend your stay after the prescribe recovery period.Our packages are already custom tailored to accommodate your companion at very reasonable prices. We have already negotiated with our affiliate hospitals, hotels, and transportation companies for your companion to stay at these facilities on a complimentary basis.
Your companion will never be alone, or bored during your surgery and stay in the ICU. Our Host Country Managers will look after them and, if they so desire, accompany them on shopping and sightseeing excursions.
It may seem that once you factor in the cost of airfare for you and your companion, accommodations, meals, and other travel-related expenses, not to mention the cost of the procedure itself, the cost savings might be negligible. This is a misconception. In many cases, even when patients fly halfway around the world even with their companions, and stay at top hotels, they are still saving of huge sums of money as compared to having received care in North America and recover at home.
Medical tourism is more affordable for many reasons simply because the cost of procedures is 60 – 80% less than prevailing USA rates. You will receive the benefit of quality treatment without the costly burden of additional fees. Medical tourism essentially eliminates the cost of expensive medical insurance, administrative fees associated with analyzing claims, increased surcharges and similar fees charged to each patient within the U.S. healthcare system.
How does Health Holiday stay in touch with clients?
With regional offices in Colorado, Seattle and India, We are always within two hours of the local time zone and are accessible for client inquiries by phone and email. With our offices in India for example, we avoid any frustrating “response time” burden from emailing unknown organizations in foreign countries within multiple time zones and simplify communication with our clients.
While abroad our Host Country Manager who will meet you at the airport will give you a mobile phone immediately so you could call your loved ones upon arrival and during your entire stay abroad. In addition we ensure that your hospital and hotel rooms have internet connections enabling you and your companion to keep in touch with the world. Also our Case Managers in the US will be in touch with you or your companion to see how everything is going for you.
Health Holiday hospital affiliates send us daily reports on your progress while at the hospital and at the Guest House or hotel. Your loved ones back home could also get these reports.
What if my local doctor is against Medical Tourism?
The U.S. and Canada are not the only countries in the world that offer high-quality health care. Encourage your doctor to do the research. He or she will likely discover that hospitals utilized by Health Holiday are among the best in the world and are better equipped and better staffed than many local hospitals. Have your doctor contact the Health Holiday Team. Better yet, let us arrange for a conference call between you, your physician abroad, your doctor here, and the Health Holiday Team.
What happens if something goes wrong?
Our satisfied clients will attest to the fact that the key value of our service is our support while you are abroad. Health Holiday has their own offices in several countries. Our Host Country Managers are trained to handle any emergency. When you book through Health Holiday you are in the safest hands in the industry. You will not only receive outstanding customer support and service while you are at home, but a caring, experienced, and hospitable person once you are abroad.
Your Health Holiday Team in the US and abroad does everything possible to ensure that something does NOT go wrong. However, in the unlikely event that you are injured or experience complications during surgery, Health Holiday’s experienced staff in the US and abroad will ensure that you are comfortable throughout and will immediately get in touch with the appropriate medical professionals to assist you.
Our Case Managers will confirm the medical care and accommodations, contact your loved ones, and remain with you and your companion throughout your stay abroad. You and your companions will never feel alone. Health Holiday is with you at all times. (Ask us about our “Specialized Insurance Coverage” packages prepared especially for unforeseen complications with your travel/ medical procedure)
What is your "Money Back Guarantee" and "No Deposit" Policy?
In the unlikely event your plans change and you decide not to proceed with your medical journey abroad we will provide you with a full refund unless we have booked your tickets and the cancellation charges are from the airline or travel agent. While we constantly strive for success, and are determined to ensure a rewarding outcome for a safe and comfortable journey abroad we recognize that you require flexibility. Our "Money-Back Guarantee" gives you that flexibility we believe you need. We completely understand and appreciate the fact that this will be a major decision in your life, which is why we have instituted this "Money Back Guarantee".
We are one of the only Company's in the medical tourism industry to institute a "No Deposit" Policy. The "No Deposit" Policy is geared to provide you with total commitment on our part during the preliminary process without any financial hassles. You are not required to remit payment of any sort until you have had a conference call with your physician abroad and are entirely comfortable and confident about your travel.
How does Health Holiday create a package tailored to each client's needs?
Every client’s needs are different. Our Case Managers work closely with each client to find out what they would like to get out of their experience and to ensure that their needs are met. Many popular procedures are available at hospitals in most of the countries we work with, while some more specialized procedures might limit the client’s choice to only a few countries. Health Holiday works to make sure that our clients receive the best care possible, in a destination that they are interested in spending their recovery time and leisure.
What if I can’t find the procedure I’m interested in on your website?
We offer an extremely wide range of procedures. If you cannot find what you are looking for, please contact us and we will gladly assist you in proving all the information pertaining to your requested procedure. The countries and hospitals within the Health Holiday network provides a wide-array of medical procedures, therefore it is very uncommon that we do not offer the procedure you are looking for.
What about follow-up care after I return from my trip?
At Health Holiday our goal is to ensure that your trip runs smoothly before, during and after your journey abroad. Once you return home, we are still at your service and will gladly do our best to make sure that your needs have been met at all times. If you need to revisit your surgeon again after a couple of months we will work with you closely for you next travel.
We maintain very high standards pertaining to confidentialities regarding transfer of sensitive materials at all times. Your information is secure at all times and our internal flow of confidential medical documents (X-Rays, MRI’s, etc.) are in accordance with HIPAA regulations.
The choice to take advantage of the services of a professional medical tourism facilitator like Health Holiday is a truly personal one. We encourage you to contact us at any time in order to help you create a journey that will be positive, relaxing, beneficial and restorative. Please fill out our online inquiry form and a Case Manager will contact you within 24 hours. You can also contact us on our toll free number at 1-888-884-0102 anytime for immediate assistance from a Case Manager.